Help / FAQs
Our goal is to make it as easy as possible for you to find the information you need. If you do not find what you are looking for contact our customer service team.
My Account User Guide
Once you locate the product you want to order then enter your desired quantity and add to cart
You will be able to view your cart and make any edits before proceeding to checkout
Below is the checkout process which is completed in 3 quick steps:
Step 1) Shipping - select a saved shipping address (or enter a new drop ship address) & select a shipping method
Step 2) PO number & Payment - Enter your purchase order number. You will also be able to confirm your payment method and/or change the method.
*Note - Customers who have open account will default to invoice as their payment method.
Step 3) Review & Place Order - Review your order details and submit the order to sales for immediate processing.
After placing the order you will receive the below confirmation emails:
Order Received – Immediately upon placing the online order you will receive a confirmation email with the subject Your PO XZY123 has been received. Below is an example of the order received confirmation email:
Order Shipped – Upon shipping your purchase order you will receive a confirmation email with the subject Your PO XZY123 has shipped. Below is an example of the order shipped confirmation email:
Purchase orders that you have placed will be displayed here. You can track shipments and view order details.
View your Return history and status of each return request (RMA) and completed returns
Request a Return
Submit a Product return request in two easy steps.
Step 1) - navigate to your purchase history click the order number which contains the item(s) you would like to request a return for.
Step 2) - complete the return request form per below.
Confirmation - You will receive immediate confirmation including your RMA number.
A list of all items purchased by your customer location will be listed. You will be able to see your price and easily add items to your cart.
Quotes prepared for your customer location will be listed here. You can sort and filter quotes as well as view quote details.
Create custom Lists for products which you purchase frequently. You can create as many different List as you like. The list will appear by the name you assign to each list.
Once you have created a list and added products to the list you will be able to quickly view your current pricing and real time stock availability by warehouse location for the items on the list. No searching for products needed.
TIP – Basically your own custom price list with stock availability!
View invoice history and pay multiple invoices with a few clicks.
Step 1) - View and select the invoice(s) you want to pay.
Step 2) - Review the invoices to be paid and make any edits as needed.
Step 3) - Select either ACH or credit/debit card for the payment method.
TIP– save your credit card details and/or ACH details under settings for faster payment processing
View all transactions including payments applied. Filter by date and transaction types.
Generate a pdf statement on your account.
This information is read only. To make changes please email support@oxfordalloys.com or call 1.800.562.3355
Manage shipping addresses. Add and save any frequently used drop ship addresses
Enter and save your credit card details for faster payments.
Enter and save your ACH payment details for faster payments.
Reset your password. Password must be a minimum of 8 characters.
Your support case history will be listed here. Click on a case to view details and updates. You can also add a message to your case and view the message history of the case.
Submit a support case for the fastest assistance with requests, issues, and questions. Using the support case portal will ensure the quickest response as well as maintain a message history for all cases.
FAQs
Once you locate the product you want to order then enter your desired quantity and add to cart
You will be able to view your cart and make any edits before proceeding to checkout
Below is the checkout process which is completed in 3 quick steps:
Step 1) Shipping - select a saved shipping address (or enter a new drop ship address) & select a shipping method
Step 2) PO number & Payment - Enter your purchase order number. You will also be able to confirm your payment method and/or change the method.
*Note - Customers who have open account will default to invoice as their payment method.
Step 3) Review & Place Order - Review your order details and submit the order to sales for immediate processing.
If you are a registered user you will be able to see your unit price for all items displayed on the website. The pricing displayed will be the specific pricing based on your customer account.
Yes, if you are a logged in user you will be able to see the quantity in stock by Location (Baton Rouge, Houston, Las Vegas).
After placing the order you will receive the below confirmation emails:
Order Received – Immediately upon placing the online order you will receive a confirmation email with the subject Your PO XZY123 has been received. Below is an example of the order received confirmation email:
Order Shipped – Upon shipping your purchase order you will receive a confirmation email with the subject Your PO XZY123 has shipped. Below is an example of the order shipped confirmation email:
We take pride in filling any size order, no matter how small. Items do, however, have to be ordered in standard packaging increments (i.e. if standard package is 10lbs then the minimum order quantity is 10 lbs).
Free freight is applicable for shipments made to a single destination within the continental USA for a single shipment totaling the required USD amount or more. For your account specific pre-paid freight policy please contact customer service at 1.800.562.3355. When placing an order online the "Free Freight Indicator message " will notify you if your order qualifies for free shipping or what you need to add to obtain free freight.
There are several ways you can learn more about the features in the new My Account.
You will need to reactivate your account and create a password. Below are two options current Oxford Alloys customers can use to get access to the new My Account:
1) Contact us at 1.800.562.335 or email support@oxfordalloys.com to request a 15 minute zoom call where we will perform a live demo of the features as well as answer your questions.
2) View the My Account User Guide which contains details and infographics on how to the use the many features including step by step guides on placing orders, paying invoices, viewing purchase history, tracking shipments, and much more.
You will need to reactivate your account and create a password. Below are two options current Oxford Alloys customers can use to get access to the new My Account:
1) Email support@oxfordalloys.com and request a “Welcome to Oxford Alloys” email be sent to you. We will handle the registration for you and once you receive the welcome email you can simply follow the Link to set up your password. You will then have immediate access to your account.
2) Click Register in the website header and complete the registration form. Once your registration is reviewed by Oxford Alloys sales you will receive an email with further instructions.
TIP - For a shortcut either call 1.800.562.3355 or email your sales contact as and ask for access. Also, if you have a password you want to use just let us know and we can grant you access immediately.
After navigating to the product detail page click “add to favorites”
Yes. Registered customers have full access to their account. This access includes the following:
- Ability to Place orders online
- View Account specific pricing and stock availability by warehouse location
- View purchase history, quotes, and returns
- Re-order previously ordered items quickly and easily
- Create custom Lists of products which include pricing and stock availability by warehouse location for easy reference.
- View and pay multiple invoices with a single payment via ACH or credit/debit card
- See transaction history including payments, invoices, credit memos
- Manage ACH and credit card payment details for quick payment transactions.
- Submit support cases that will be assigned to the Oxford Alloys representative that can best take care of your request immediately!
- See your case history and manage open cases from a single portal
TIP For more details on these features please view the My Account User Guide
Yes, you can pay multiple open invoices in your account with just a few clicks. Both ACH & credit/debit card payments are accepted.
Visit the Billing>View & Pay Invoices section of the My Account User guide for step by step instructions on paying invoices
TIP Register for account access and you will be able to make payments and save payment method details for quick, easy, and secure payments. View the Billing section of the My Account User Guide for the details and features available to you with account access.
You can download actual CMTR’s for Oxford Alloys and Sheffield Welding Products by clicking the CMTR Search link in the header. Simply enter the heat number for the product and you will then be able to immediately view and download the CMTR for your specific heat of product. If you encounter any issues or cannot find the CMTR you need please email quality@oxfordalloys.com or call 1.800.562.3355 for assistance.
Safety Data Sheets are available on all Oxford Alloys products. You can find the SDS for your product via two methods:
1) Navigate to the Safety Data Sheet Library following the highlighted path below. All the safety data sheets are listed with their corresponding AWS specifications. Click the pdf icon under View SDS to download your copy.
2) Browse the website and navigate to the product that you are interested in. Once at the product detail page click “Documents” and select the SDS thumbnail. You will then be able to view, print, and download the SDS.
There are many ways you can communicate with us. The best way is to submit a support case as it will be routed automatically to the team member that can quickly get you the information you need.
Support cases can be submitted easily using the below three methods:
1. Email support@oxfordalloys.com and simply let us know what you need. All emails sent to support are instantly routed in our system to a team member that is alerted to assist you. Upon sending the email you will receive a confirmation email with the details of your request and your assigned case number.
2. Click submit a case in the footer highlighted below and then complete the support form.
3. If you have access to my account simply click submit a new case, type a subject, select the inquiry category, and type a quick message.
