Customer Service USA 1.800.562.3355 INTL +1.225.273.4800 M-F 8am - 5pm CST Live Chat Send Email
Product CMTR requests
The CMTR search features on both our website and the Oxford Alloys mobile app are currently experiencing some technical issues. We hope to have this important tool fully operational very soon.
In the meantime, the fastest way to receive your CMTR’s are to email the following data to [email protected]
Product Grade
Diameter
Heat Number
Lot Number (if applicable)
Customer service is available at 225-273-4800 as well as via e-mail at [email protected].
Please note that our toll free number is experiencing some issues therefore please call 1-225-273-4800 for sales and customer service.
We appreciate your patience and understanding as we resolve the technical issue on the CMTR search tool. If you should have any questions, please email us or call 1-225-273-4800.
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How Do I Find My Customer ID Number?
If your company has previously made a purchase from us, you can find your customer ID number on your invoice or packing list.
Tips for entering order quantity
Enter the number of LBS you want to order in multiples of standard packaging (STD PKG) per the below chart:
Form
STD PKG (lbs)
MOQ (lbs)
Example
Electrode
10
10
10 lbs = 1 tube
MIG
33
33
33 lbs = 1 spool
TIG
10
10
10 lbs = 1 tube
Flux Core
33
33
33 lbs = 1 spool
SAW
60
60
60 lbs = 1 coil
Flux
50
50
50 lbs = 1 bucket
Convert KGS to LBS
Tips for entering additional notes
Enter any information you would like to tell customer service about your order and/or shipment.
Common Notes:
Info to Enter:
Example
Collect Shipment
The Designated Carrier name and account number
UPS ground charge account 123456
Shipment Attention (to be printed on P/L and shipping label)
The person's name, dept., or special reference for the shipment.
John Williams Deliver to warehouse #2
Reference number (to be printed on P/L and shipping label)
Customer number, job number, etc.
REF PO# 123456
Shipping Preference
Ship order complete or ship partials
I want my items faster. Ship items as they become available.
Product availability is real-time basis and adjusted continuously. The product will be reserved for you when you complete your order during checkout and confirmed via an order confirmation.
In Stock - The product is available and ready to ship out same day if order is placed by 4:30 p.m.(Mon. - Fri., local time) from the Oxford Alloys location with inventory of this item. If your order is for more than the available stock in inventory then you will be notified during the checkout process and provided with options on how you want to proceed.
Currently out of Stock - The product is temporarily not available for immediate shipping. You can still order this product online and it will ship as it becomes available. To verify the expected availability date you can Check date available or call us at 1.800.562.3355 for immediate assistance.
Heat and Lot number can be located on the following
Please supply the following information and click submit. An Oxford Alloys associate will contact you with your assigned RMA number as well as assist you with any other return needs. You can also print out this PDF for use when requesting an RMA from your Oxford Alloys account representative. Click here for our returns policy. Please call 800-562-3355 or email Quality with your return questions.
Contact & Company Information
Purchase Order Information
Please provide at least one of the following: Oxford Alloys Order Number, Oxford Alloys Invoice Number or your original PO#.
Upload any pictures of damaged products or any other documentation related to your return request (i.e. scanned copies of the original shipping packing list/invoice with your notes)
Convert KGS to LBS
Catalog 
